A 24-year-old confronted with this nightmare situation reached out to WABC-TV, our sister station in New York, who bought to the underside of this thriller.
“I felt like I misplaced my life financial savings and it was very irritating,” Andrew Alexander stated.
First, he misplaced his job, then all his cash — $80,000 whole.
The cash was put aside for his training and bought frozen throughout what Alexander believed was a routine financial institution switch.
“There was promotion going with Citibank that in the event you open an account with a sure amount of cash, I get $700. So I used to be simply making an attempt to get that further bonus,” Alexander stated.
He transferred $50,000 from his on-line Chime account simply earlier than Christmas, then bought ‘scrooged.’
“Principally, the following day, each accounts had been frozen, and Chime says my funds weren’t eligible for refund,” Alexander stated. “As to why each accounts had been frozen, I nonetheless do not know.”
Chime needed Alexander to offer unemployment verification, however Citibank did not ask for any documentation and would not disclose why all his cash was frozen.
“Each time I contacted them, they have not given me a purpose,” Alexander stated. “They stated the block was out of their scope, go to the department. After I went the department, they stated name me over the telephone.”
With lease and payments due, Alexander was at a loss.
The 24-year-old’s job disappeared when the institution the place he labored closed due to COVID-19.
He is been moonlighting as private coach and re-enrolled in faculty so was determined to unlock his tuition cash.
“I wanted to purchase presents. I could not even purchase meals, my girlfriend took care of me,” Alexander stated.
Till he determined to name WABC within the hope of releasing his iced money. The 7 On Your Aspect staff requested Chime and Citibank to research.
Investigotors by no means came upon what induced the freeze as a result of neither financial institution is allowed to debate buyer accounts. However simply 48 hours after the TV station referred to as, the massive chill on Alexander’s ‘Benjamins’ had thawed.
“I used to be undoubtedly relieved. I felt glad and grateful I actually respect it,” Alexander stated.
Citibank despatched a examine for $50,000 and Chime unblocked $30,000.
“If it wasn’t for you, I would not have the ability to get my cash,” Alexander stated. “I respect 7 On Your Aspect getting concerned. Thanks a lot and preserve serving to individuals.”
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